REFUND Policy
This page details the ScaleMateVA® policy regarding refunds. Our service structure is built on annual commitments to ensure dedicated resources for our clients. Consequently, we operate under a strict no-refund policy. Please review the full terms carefully for complete understanding.Protecting your data is fundamental to ScaleMateVA®. This policy explains our practices. Use the links below for quick navigation or read the full policy.
ScaleMateVA® Refund Policy
Effective Date: 04/17/2025
1. Commitment Period
All services purchased from ScaleMateVA® ("ScaleMateVA®", "we", "us") are based on a minimum twelve (12) month commitment period, as agreed upon at the time of purchase or service activation.
2. No Refunds
ScaleMateVA® operates on a strict no-refund policy. Due to the nature of our service structure and the 12-month commitment, all payments made to ScaleMateVA® for services are non-refundable.
3. No Exceptions
There will be no refunds or credits issued for:
- Partial months or weeks of service.
- Service downgrades.
- Time unused with an active account or commitment period.
- Termination of service before the end of the 12-month commitment period for any reason initiated by the client.
No exceptions will be made to this policy.
4. Acceptance of Policy
By purchasing or using ScaleMateVA®'s services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
5. Contact
If you have questions regarding this Refund Policy, please contact us at team@scalemateva.com