Privacy Policy

ScaleMateVA® Privacy Policy

Effective Date: 4/17/2025

Last Updated: 4/17/2025

1. Introduction

ScaleMateVA® ("ScaleMateVA®", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Your Website URL], use our services (including virtual assistant services), or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.  

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, business name, billing address, and any other information you voluntarily provide to us when you register for services, fill out forms (like the free trial or referral forms), or communicate with us.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase services. We store very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Data from Third Parties: We may receive information about you from third parties, such as referral information submitted through our Referral Program.

3. How We Use Your Information

‍Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Provide and deliver the services you request (including facilitating communication with virtual assistants).
• Process payments and transactions.
• Communicate with you regarding your account or services.
• Respond to your inquiries and provide customer support.
• Send you administrative information, such as updates to policies.
• Send you newsletters, promotions, and marketing materials (where permitted by law and with your consent where required). You may opt-out of marketing communications at any time.
• Monitor and analyze usage and trends to improve our website and services.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory requirements.

4. Disclosure of Your Information

‍We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Virtual Assistants: To provide our core services, necessary information (such as tasks, business needs, and contact details you provide for service delivery) will be shared with the virtual assistant(s) assigned to you. Our virtual assistants are bound by confidentiality obligations.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information.

5. Data Security‍

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention‍

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Privacy Rights (General)‍

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information (subject to certain exceptions).
• The right to opt-out of marketing communications.

To exercise these rights, please contact us using the contact information provided below.

8. Your California Privacy Rights (CCPA/CPRA Addendum)‍

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes your CCPA/CPRA rights and explains how to exercise them.

Right to Know and Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. This includes:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you.
• If we disclosed your personal information for a business purpose, the categories of personal information disclosed.

Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (such as completing a transaction, providing a requested service, detecting security incidents, complying with legal obligations, etc.).

Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt-Out of Sale/Sharing: We do not "sell" personal information as traditionally defined. However, under the CCPA/CPRA, "sharing" may include disclosing personal information for cross-context behavioral advertising. We currently do not engage in such sharing. We do not sell or share your personal information as defined by the CCPA/CPRA.

Right to Limit Use of Sensitive Personal Information: We only collect sensitive personal information (like financial data for payment processing via Stripe) necessary to provide the services requested. We do not use it for purposes other than those permitted by law. Therefore, we do not offer a separate right to limit its use.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Exercising Your California Rights: To exercise the rights described above, please submit a verifiable consumer request to us by:

• Emailing us at team@scalemateva.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

9. Children's Privacy‍

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Third-Party Websites‍

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy‍

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

‍If you have questions or comments about this Privacy Policy, please contact us at:

ScaleMateVA®

team@scalemateva.com